Frequently Asked Questions
Yes, absolutely! All our product images are real and taken to represent the actual items we sell. However, minor color differences may occur due to lighting or screen display variations.
Yes, every product sold on PrimeHome.lk is 100% brand new, authentic, and sourced directly from trusted suppliers and manufacturers.
Yes, we deliver islandwide! Whether you’re in Colombo, Kalutara, Kandy, or Jaffna — we’ll make sure your order reaches your doorstep safely.
Delivery usually takes 2–5 working days, depending on your location and the availability of the item. We’ll notify you once your order has been shipped.
Yes, we accept returns or exchanges within 7 days of delivery for unused, undamaged products in their original packaging. Please contact our support team for assistance.